| 000 | 01771cam a2200469 i 4500 | ||
|---|---|---|---|
| 001 | 000685662 | ||
| 005 | 20240105152825.0 | ||
| 008 | 161010r20092008ne a rb 001 0 eng d | ||
| 020 | _a9789087530815 | ||
| 020 | _a9087530811 | ||
| 035 | _a415007 | ||
| 040 |
_aAU@ _beng _cAU@ _dNDD _dB9E _dOCLCQ _dUIA |
||
| 050 | 4 |
_aHD 9696.67.A2 _bI86.2009 |
|
| 245 | 0 | 0 |
_aISO/IEC 20000 : _ban introduction / _c[editors, Jan van Bon, Selma Polter, Tieneke Verheijen ; co-authors, Selma Polter, Tieneke Verheijen, Leo van Selm]. |
| 250 | _aFirst edition, sewcond impression | ||
| 264 | 1 |
_aZaltbommel [Holanda] : _bVan Haren Publishing, _c2009, 2008. |
|
| 300 |
_ax, 223 páginas : _bilustraciones ; _c24 cm. |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_asin mdiación _bn _2rdamedia |
||
| 338 |
_avolumen _bnc _2rdacarrier |
||
| 490 | 1 | _aBest practice | |
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 4 | _aISO/IEC 20000 (Norma) | |
| 650 | 0 |
_aInformation technology _xManagement _xStandards. |
|
| 650 | 4 |
_aTecnología de la información _xAdministración - _xNormas |
|
| 650 | 0 |
_aComputer service industry _xManagement _xStandards. |
|
| 650 | 4 |
_aIndustria, Servicio de computacion en la - _xAdministración - _xNormas |
|
| 650 | 0 |
_aCustomer services _xQuality control _xManagement _xStandards. |
|
| 650 | 4 |
_aServicios al cliente _xControl de calidad - _xAdministración - _xNormas |
|
| 650 | 0 | _aTotal quality management. | |
| 650 | 4 | _aAdministración de calidad total | |
| 700 | 1 |
_aPolter, Selma _eeditor |
|
| 700 | 1 |
_aVerheijen, Tieneke _eeditor |
|
| 700 | 1 |
_aVan Bon, Jan _eeditor |
|
| 700 | 1 |
_aSelm, Leo van _eeditor |
|
| 830 | 0 | _aBest practice. | |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c641438 _d641438 |
||
| 980 |
_851 _gRonald RUIZ |
||