| 000 | 01653cam a2200445 i 4500 | ||
|---|---|---|---|
| 001 | 000685681 | ||
| 005 | 20240105152825.0 | ||
| 008 | 090527s2008 ne a r 000 0 spa d | ||
| 020 | _a9789087532932 | ||
| 020 | _a9087532938 | ||
| 035 | _a415006 | ||
| 040 |
_aUDANT _bspa _erda _cUDANT _dUIASF |
||
| 050 | 4 |
_aHD 9696.67.A2 _bI8618.2008 |
|
| 245 | 1 | 0 |
_aISO/IEC 20000 : _buna introduccion / _c[editores Jan van Bon, Selma Polter, Tieneke Verheijen ; coeditores, Selma Polter, Tieneke Verheijen, Leo van Selm]. |
| 250 | _aPrimera edición. | ||
| 264 | 1 |
_aZaltbommel [Holanda] : _bVan Haren Publishing, _c2008. |
|
| 300 |
_a242 p. : _bil. |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_asin mdiación _bn _2rdamedia |
||
| 338 |
_avolumen _bnc _2rdacarrier |
||
| 490 | 0 | _aLa Biblioteca de Gestion de Servicios de TI | |
| 650 | 4 | _aISO/IEC 20000 (Norma) | |
| 650 | 0 |
_aInformation technology _xManagement _xStandards. |
|
| 650 | 4 |
_aTecnología de la información _xAdministración - _xNormas |
|
| 650 | 0 |
_aComputer service industry _xManagement _xStandards. |
|
| 650 | 4 |
_aIndustria, Servicio de computacion en la - _xAdministración - _xNormas |
|
| 650 | 0 |
_aCustomer services _xQuality control _xManagement _xStandards. |
|
| 650 | 4 |
_aServicios al cliente _xControl de calidad - _xAdministración - _xNormas |
|
| 650 | 0 | _aTotal quality management. | |
| 650 | 4 | _aAdministración de calidad total | |
| 700 | 1 |
_aPolter, Selma _eeditor |
|
| 700 | 1 |
_aVerheijen, Tieneke _eeditor |
|
| 700 | 1 |
_aVan Bon, Jan _eeditor |
|
| 700 | 1 |
_aSelm, Leo van _eeditor |
|
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c641457 _d641457 |
||
| 980 |
_851 _gRonald RUIZ |
||