000			01829cam a2200385 i 4500
001			000726152
005			20240105153721.0
008			200213t20182018caua rb 001 0 eng d
020			_a9781491927182
020			_a1491927186
035			_a444555
040			_aUIASF _bspa _erda _cUIASF _dUIASF
050		4	_aHD 9980.5 _bS754.2018
100	1		_aStickdorn, Marc _eautor, _ediseñador de libros, _ecompilador, _eeditor
245	1	0	_aThis is service design doing : _bapplying service design thinking in the real world : a practitioner's handbook / _cedited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider.
250			_aFirst edition.
264		1	_aSebastopol, CA : _bO'Reilly Media, Inc., _c[2018],
264		4	_c©2018
300			_axxiii, 541 páginas : _bilustraciones ; _c19 x 23 cm
336			_atexto _btxt _2rdacontent
337			_asin mediación _bn _2rdamedia
338			_avolumen _bnc _2rdacarrier
504			_aIncluye referencias bibliográficas e índice.
505	0		_aWhy service design? -- What is service design? -- Basic service design tools -- The core activities of service design -- Research -- Ideation -- Prototyping -- Implementation -- Service design process and management -- Facilitating workshops -- Making space for service design -- Embedding service design in organizations.
650		0	_aService industries _xManagement.
650		4	_aIndustrias de servicios _xAdministración
700	1		_aHormess, Markus _eautor, _ediseñador de libros, _ecompilador, _eeditor
700	1		_aLawrence, Adam _eautor, _ediseñador de libros, _ecompilador, _eeditor
700	1		_aSchneider, Jakob _c(Economist), _eautor, _ediseñador de libros, _ecompilador, _eeditor
905			_a01
942		1	_cNEWBFXC1
999			_c681716 _d681716
980			_851 _gRonald RUIZ