| 000 | 00839cam-a2200301-a-4500 | ||
|---|---|---|---|
| 001 | 000078450 | ||
| 005 | 20240105133808.0 | ||
| 008 | 920406s1990 xxua r 000 0 eng d | ||
| 020 | _a1556232470 | ||
| 035 | _a169676 | ||
| 035 | _a294752 | ||
| 040 |
_aUIASF _bspa _cUIASF |
||
| 041 | 0 | _aeng | |
| 050 | 4 |
_aHF 5415.5 _bA43 |
|
| 100 |
_aAlbrecht, Karl _d1941- |
||
| 245 | 1 | 4 |
_aThe service advantage : _bhow to identify and fulfill customer needs / _cKarl Albrech, Lawrence J. Bradford. |
| 260 |
_aHomewood, Ill. : _bDow Jones-Irwin, _c1990. |
||
| 300 |
_aix, 240 p. : _bil. ; _c23 cm. |
||
| 500 | _aIncluye índice. | ||
| 650 | 4 | _aServicios al cliente | |
| 650 | 4 |
_aConsumidores _xInvestigación |
|
| 700 | _aBradford, Lawrence J | ||
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
| 999 |
_c77406 _d77406 |
||
| 980 |
_851 _gRonald RUIZ |
||