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| 001 | 000101102 | ||
| 005 | 20240105135100.0 | ||
| 008 | 930301t19901990xxva r 000 0 eng d | ||
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| 041 | 0 | _aENG | |
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_aHF 5415.5 _bH6313.1990 |
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| 100 | _aHorovitz, Jacques | ||
| 245 | 1 | 0 |
_aWinning ways : _bachieving zero-defect service / _cJacques Horovits ; foreword by Gilbert Trigano |
| 260 |
_aCambridge : _bProductivity, _cc1990 |
||
| 300 |
_axxii, 142 p. : _bil. ; _c23 cm |
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| 650 | 0 | _aServicios al cliente | |
| 700 | 1 | _aTrigano, Gilbert | |
| 905 | _a01 | ||
| 942 | 1 | _cNEWBFXC1 | |
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_c99786 _d99786 |
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| 980 |
_851 _gRonald RUIZ |
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