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A guide to computer user support for help desk & support specialists / Fred Beisse.

Por: Tipo de material: TextoTextoEditor: Boston, MA : Course Technology, Cengage Learning, 2013Fecha de copyright: ©2013Edición: Fifth editionDescripción: xviii, 670 páginas : ilustraciones ; 24 cm. + 1 disco óptico láser (4 3/4 plg.)Tipo de contenido:
  • texto
Tipo de medio:
  • computadora
  • sin medio
Tipo de soporte:
  • volumen
  • disco óptico
ISBN:
  • 9781133187820
  • 113318782X
Otro título:
  • Guide to computer user support for help desk and support specialists
Tema(s): Clasificación LoC:
  • QA 76.9.T43 B45.2013
Contenidos incompletos:
disco óptico. HelpSTAR help desk software for A guide to computer user support.
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..
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Libros de consulta Biblioteca Francisco Xavier Clavigero Consulta QA 76.9.T43 B45.2013 (Navegar estantería(Abre debajo)) ej. 1 Disponible UIA135362
Folletos Biblioteca Francisco Xavier Clavigero Hemeroteca Acervo General QA 76.9.T43 B45.2013 (Navegar estantería(Abre debajo)) disco óptico, ej. 1 Disponible UIA135363

disco óptico. HelpSTAR help desk software for A guide to computer user support.

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Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..