A guide to computer user support for help desk & support specialists / Fred Beisse.
Tipo de material: TextoEditor: Boston, MA : Course Technology, Cengage Learning, 2013Fecha de copyright: ©2013Edición: Fifth editionDescripción: xviii, 670 páginas : ilustraciones ; 24 cm. + 1 disco óptico láser (4 3/4 plg.)Tipo de contenido:- texto
- computadora
- sin medio
- volumen
- disco óptico
- 9781133187820
- 113318782X
- Guide to computer user support for help desk and support specialists
- QA 76.9.T43 B45.2013
Tipo de ítem | Biblioteca actual | Colección | Signatura topográfica | Copia número | Estado | Fecha de vencimiento | Código de barras | |
---|---|---|---|---|---|---|---|---|
Libros de consulta | Biblioteca Francisco Xavier Clavigero | Consulta | QA 76.9.T43 B45.2013 (Navegar estantería(Abre debajo)) | ej. 1 | Disponible | UIA135362 | ||
Folletos | Biblioteca Francisco Xavier Clavigero Hemeroteca | Acervo General | QA 76.9.T43 B45.2013 (Navegar estantería(Abre debajo)) | disco óptico, ej. 1 | Disponible | UIA135363 |
disco óptico. HelpSTAR help desk software for A guide to computer user support.
Solicitar el disco en el mostrador de Hemeroteca.
Incluye índice.
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..